IDrive Evaluate 2021 [Backup Features, Speed & Pricing]

Begins from $ 497 per thirty days for 5000 GB

For those who’re out there for a web-based backup answer, you’ve in all probability already heard of IDrive. It’s one of the vital widespread cloud backup providers on the market and one of the vital practical ones. Plus, it’s extremely low-cost, contemplating the cornucopia of backup choices it offers you. Obtained your consideration? Strap in and browse on for all the small print on this IDrive evaluate.

IDrive gives a novel mixture of cloud storage and cloud backup (and no, they’re not the identical factor), and also you get as a lot cloud cupboard space as you do backup house. It additionally gives a number of backup options, together with disk graphic backup, NAS backup and server backup, although its speeds could possibly be higher. IDrive’s privateness and safety are hermetic, too, which makes for a well-rounded product.

Key Takeaways:

  • IDrive is likely one of the finest cloud backup providers on the market, providing a ton of backup options for a low value.
  • If safety is paramount to you, IDrive offers you the choice to create a non-public key for encryption, which makes it a zero-knowledge cloud backup service.
  • IDrive could be very moderately priced, contemplating what number of options it packs.
  • The one disappointments with IDrive are its gradual obtain and add speeds. 

We’ll break all of this down as we transfer via every part of the evaluate, so preserve studying if this seems like a service you’d be inquisitive about. Nevertheless, if the shortage of limitless and month-to-month plans is a deal breaker for you, head over to our record of the perfect on-line backup providers to search out some alternate options.

  • 06/02/2021

    Up to date the pricing, carried out new velocity checks, included some clarification on sharing options and added new pictures.

  • 06/30/2021

    Cloudwards.web added extra details about IDrive for Enterprise.

IDrive Video Evaluate

  • Sure, IDrive is a safe service. When signing up for IDrive, you possibly can select to maintain your encryption key non-public, which makes it unimaginable for the corporate to decrypt your information with out you realizing. All of your information is protected with AES 256-bit encryption, in addition to top-notch bodily safety to make sure the info facilities are by no means compromised.

  • IDrive works by encrypting your information and transferring it securely to its information facilities for backup. That is completed by way of a block-level algorithm to save lots of bandwidth, and so long as you’ve arrange a non-public encryption key, solely you possibly can decrypt the info.

  • On the entire, IDrive is the superior on-line backup service, because of its wider number of backup choices. That stated, if you actually need a cloud backup service with limitless storage, Carbonite is a stable selection.

  • Though IDrive itself is perhaps gradual, its desktop app gained’t decelerate your pc. You might expertise a slower web connection whereas there’s an ongoing backup or restore course of, simply as you’d anticipate when importing or downloading information.

Strengths & Weaknesses


  • Plenty of backup options
  • Sync & share performance
  • Limitless gadgets
  • Free primary plan
  • Courier healing & backup


  • No month-to-month plan
  • No limitless backup
  • Sluggish


95 % – Wonderful

IDrive is an extremely feature-rich service, and it manages to tick each field on our record of performance that we wish to see in a cloud backup service. In truth, it even contains sync and file sharing capabilities that permits it to compete not solely with different backup providers (like Acronis Cyber Shield Residence Workplace), but additionally with a number of the finest cloud storage suppliers, resembling and pCloud.

The IDrive desktop shopper is on the market on Home windows and Mac working techniques, however not on Linux. Though IDrive gives a linux backup script and you should use the net shopper to handle your backup, you would possibly wish to try our record of the perfect cloud backup for Linux to discover a service that gives a devoted desktop shopper for the working system.

Cloud Backup Options

By way of the backup options themselves, IDrive helps image-based, NAS, cellular, exterior onerous drive and hybrid backup, all of which might be completed on a steady or scheduled foundation. We’ll cowl these options in additional depth within the file backup and restoration part additional down, so for now let’s take a look at what else IDrive has to supply.

idrive features overview

IDrive gives one of the vital complete function suites for a backup service.

IDrive doesn’t preserve your deleted folders and information endlessly. They continue to be within the IDrive archive for 30 days or till you manually delete them, guaranteeing that nothing is ever misplaced by chance. The identical goes for earlier variations of information, which makes it simple to revert any adjustments you will have made.

IDrive additionally gives cellular apps on each Android and iOS, and in contrast to different providers resembling SpiderOak One Backup, these apps assist you to carry out backups of your cellular gadget, moderately than simply appearing as a administration portal to your backed up desktop information.

If backing up your pictures is essential to you, you would possibly like IDrive’s “timeline” function, accessible from the net shopper and cellular apps, which supplies you a sort of gallery view of your pictures for simpler viewing.

IDrive Sync and File Sharing Options

One thing that basically units IDrive aside from most of its competitors is the inclusion of what are usually thought-about cloud storage options. You’ll be able to arrange sync folders that routinely synchronize their contents between gadgets, and this additionally successfully doubles your cupboard space, as you get the identical quantity of cloud storage as your on-line backup plan house.

You’ll be able to transfer your sync folder wherever you want, in addition to allow selective sync to stop sure information or folders from syncing to unique gadgets. Plus, the folder doesn’t must be a part of your common backup.

idrive file sharing

You’ll be able to share information you’ve synced or backed up by way of electronic mail.

If you wish to share your synced information or the info you’ve backed up, IDrive makes it simple to take action. To share a file or folder, all you want to do is choose the merchandise within the net shopper or desktop app, right-click it and choose “share.” You’ll be able to set entry privileges for shared file recipients, permitting them to both view or edit the file.

File sharing is just obtainable in the event you select the default encryption technique as a substitute of personal encryption — a letdown contemplating most zero-knowledge cloud providers do supply sharing. You’re additionally compelled to share by way of electronic mail, as you possibly can’t merely copy a hyperlink to share.

IDrive Enterprise Options

For those who’re a Enterprise consumer, you possibly can set permission ranges for the assorted customers in your IDrive account.

For those who’re searching for enterprise backup, then IDrive gives some further performance past that of its private plans. An important one is the flexibility to create a number of consumer accounts for one plan. You may give completely different customers entry to completely different information and permissions in addition to manage them into teams and duplicate the settings and entry rights from there.

In addition to deciding what information every consumer can entry, you can too set all the opposite IDrive settings like scheduling, throttling, versioning, steady information safety and notifications.

An IDrive Enterprise account additionally allows you to create information safety insurance policies, amongst different issues.

The opposite notable further function of IDrive’s enterprise plans is assist for single sign-on, or SSO for brief. This allows you to join IDrive to your SSO service of option to spare customers from having to log in to the service manually. For those who’re searching for an SSO supplier that performs good with IDrive, you possibly can try our record of the perfect SSO providers for cloud storage.

A single IDrive for Enterprise subscription allows you to backup limitless computer systems. Plus, you possibly can backup as many exterior onerous drives and NAS storage gadgets as you need (seek the advice of our what’s NAS information in the event you’re unfamiliar with them). In truth, we rank it as probably the greatest on-line backup for NAS choices obtainable.

You’ll be able to backup community drives, too. That extends to servers together with:

  • Home windows Server
  • Linux server
  • Microsoft SQL Server
  • Microsoft Alternate Server
  • Microsoft SharePoint Server
  • Oracle server
  • Hyper-V
  • VMWare

Nevertheless, there’s no limitless backup. If you need this, you possibly can learn our greatest limitless on-line backup record for concepts.

IDrive Enterprise Versioning

IDrive’s file-versioning functionality allows you to restore from the earlier 30 variations of any given file. That helps you defend your enterprise information towards each undesirable edits and file corruptions. Plus, IDrive makes use of Snapshots, which offer a historic view of your information that allow you to simply carry out point-in-time restores.

To additional defend towards information loss, you should use IDrive’s Naked-Steel Catastrophe Restoration, or BMR for brief. This allows you to backup a complete onerous drive — together with the working system and utility configurations — to an on-site server. Transfers use IDrive’s CTB know-how for incremental backups to cut back the time it takes to add your new and altered information.

For those who ever wish to copy your BMR backup to your cloud account, you are able to do so by using cloud replication. IDrive additionally indefinitely retains deleted information, so you possibly can solely clear them manually from the trash bin or run an automatic archive cleanup.

On prime of that, IDrive, not like many different backup providers, doesn’t delete information out of your backup, even in the event you delete it out of your gadget. Meaning it helps true archiving. It’s helpful if you want to liberate house in your gadgets.

In case you have a enterprise that may’t afford to attend lengthy to create an preliminary backup or restore information, you’ll profit from IDrive Specific. IDrive Specific is IDrive’s courier backup-and-recovery service.

With it, IDrive will ship you an exterior drive to load your information onto. After you ship it again, IDrive’s technicians will load your information onto the cloud for you, sometimes inside two to 5 days. It’s also possible to use the service to revive information, which can take, once more, about two to 5 days. The courier service is free as much as thrice per yr for enterprise customers.

IDrive Options Overview

IDrive Logo
Backup Scheduler
Steady Backup
Incremental Backup
Picture-Based mostly Backup
Exterior Drive Backup
NAS Backup
Server Backup
Hybrid Backup
Cellular Machine Backup
Limitless Backup
Limitless Gadgets
Pace Throttling
Block-Degree File Copying
Multithreaded Backup
Courier Restoration Service
Browser Entry
Cellular App Entry
Deleted File Retention
Personal Encryption
At-Relaxation Encryption
In-Transit Encryption
Encryption Protocol
Two-Issue Authentication
Hardened Knowledge Facilities
Proxy Server Settings
HIPPA Compliant
24/7 Help
Stay Chat Help
Phone Help
E mail Help
Consumer Discussion board
File Sharing
Machine Sync
Free Trial Limitless


85 % – Very Good

There’s little or no to complain about with IDrive’s pricing. Though it’s not fairly the most affordable cloud backup service, it actually is a cut price when you think about its “everything and the kitchen sink” strategy to options. It could not supply limitless storage, however the IDrive Private plan offers greater than sufficient on-line storage to tide you over.

IDrive Logo

Private 5TB

  • : Massive low cost for first-time signup.
  • : 5000 GB

Private 10TB

  • : Massive low cost for first-time signup.
  • : 10000 GB

Enterprise 250GB

  • : Massive low cost for first-time signup.
  • : 250 GB

Enterprise 500GB

  • : Massive low cost for first-time signup.
  • : 500 GB

Enterprise 2.5TB

  • : Massive low cost for first-time signup.
  • : 2500 GB

Enterprise 5TB

  • : Massive low cost for first-time signup.
  • : 5000 GB

Enterprise 12.5TB

  • : Massive low cost for first-time signup.
  • : 12500 GB

IDrive Subscription Choices

IDrive gives a variety of plans, although solely three are supposed for private use, whereas the remainder are focused at enterprise customers. There’s even a very free storage plan with no time restrict. Plus, all cloud backup plans include an equal quantity of IDrive cloud cupboard space, so that you get twice the storage you’re paying for (speak about a deal).

Nevertheless, IDrive’s finest deal comes in the event you’re already utilizing a paid backup service apart from IDrive (together with some cloud storage providers like Dropbox and Google Drive). That would make you eligible for an astounding 90 p.c low cost in your first yr.

idrive first year discount

Shifting from one other cloud backup service to IDrive will web you a 90 p.c low cost on the primary yr.

IDrive Specific is a courier backup function which we’ll look into later on this evaluate. The IDrive Private and Group plans provides you with one free IDrive Specific backup per yr and the Marketing strategy offers you three. Subsequent Specific backups will price $59.95, whereas Specific restores price $99.50 per request, plus further delivery charges, for patrons exterior the U.S.

IDrive Free Cloud Storage & Backup

Not like different providers with a free trial, a primary account will not be time-limited, so in the event you solely have to backup a small quantity of information, you are able to do so in perpetuity, utterly freed from cost. IDrive’s free plan is named Fundamental and comes with 5GB of on-line backup house and 5GB of cloud storage.

Admittedly, that’s a small quantity for cloud backup storage, but it surely’s sufficient to get a really feel for the service. For those who do select to get an IDrive paid plan, you’ll get 25 p.c off the primary yr, which will get bumped as much as 50 p.c in the event you pay for 2 years up entrance.

IDrive Private Pricing

IDrive’s paid plans are referred to as IDrive Private, Group and Enterprise, and so they supply various quantities of storage. The IDrive Private plan offers you a 5TB or 10TB storage restrict at a price ticket of $69.50 or $99.50 per yr, respectively, which is sort of affordable. The Private plan additionally offers you limitless gadgets (excellent if you wish to backup a number of gadgets).

If 10TB isn’t sufficient for you, you is perhaps in want of a vast storage supplier, like Backblaze or Carbonite (learn our IDrive vs Backblaze and IDrive vs Carbonite comparisons to see how they stack up). If that’s the case, you possibly can try our record of the perfect limitless cloud backup providers or head over to our Carbonite vs Backblaze comparability.

Sadly, there’s no plan that permits you to pay per thirty days, so your solely possibility is to pay for a full yr up entrance. This can be a little bit of a downside, particularly in the event you’re not satisfied that you simply’ll wish to keep on with the service that lengthy.

IDrive Enterprise Pricing

IDrive additionally gives two completely different enterprise backup plans with a variety of storage caps. The Group plan ranges from $99.50 per yr for 5TB for 5 customers on 5 gadgets, to $999.50 per yr for 50TB for 50 customers on 50 gadgets.

idrive business data management

IDrive Enterprise gives helpful options like higher information administration.

The Marketing strategy covers a vast variety of gadgets and a vast variety of customers. Storage costs begin at $99.50 per yr for 250GB and go all the best way as much as $11,599.50 per yr for 50TB of cloud backup house. This plan is the one one that offers you a month-to-month fee possibility, although it solely applies to storage plans of 1.25TB and above.

The IDrive Enterprise tiers provide you with a level of scalability and value management for your enterprise. The primary six plans require you to pay for a yr or two prematurely, which supplies you a 25 p.c low cost. You’ll be able to pay month-to-month beginning with the 1.25TB plan and above.

The scalability you get with IDrive is nice for small companies, however it might’t fairly examine with a cloud-file internet hosting instrument that permits you to pay for precisely the quantity of storage you utilize. 

In addition to providing extra cupboard space, these plans supply business-specific options. Each plans supply SSO integration, consumer administration and business normal compliance (together with HIPAA compliance). Moreover, the Marketing strategy allows you to backup whole servers, which explains the excessive price ticket.

Ease of Use

90 % – Wonderful

IDrive’s consumer interface presents a clear look and is straightforward to wrap your head round. The whole lot you want is definitely accessible in the principle menu of the desktop shopper. Each the net interface and cellular app are equally good designed and simple to work with.

Configuring the Desktop App

The desktop app is separated into six essential areas, all positioned in the principle menu on the left-hand aspect of the window. These are: “backup,” “restore,” “scheduler,” “sync,” “server backup” and “settings.”

Right here you possibly can select which information or folders to backup, monitor the progress of the backup and swap between backing as much as your IDrive account or a neighborhood gadget.

IDrive desktop app backup tab

The “restore” tab offers you an outline of all of your gadgets and information you’ve backed up for every one. Right here you possibly can choose folders from a tool to obtain or restore them — to a brand new or the unique location — in addition to delete backed up information. It’s also possible to use the “snapshots” operate to search out information that had been backed up earlier than a sure date, and click on “view trash” to search out deleted objects.

IDrive desktop app restore tab

Right here you’ll discover the controls for computerized backups. You’ll be able to set a each day schedule or choose unique days that you really want the backup to be carried out.

IDrive desktop app scheduler tab

The “sync” tab offers you a easy overview of your sync folder, consisting of a shortcut to the folder itself and a button to maneuver it to a brand new location.

IDrive desktop app sync tab

“Server backup” in all probability gained’t be of a lot curiosity to nearly all of customers, however right here you possibly can choose various kinds of servers to backup, together with MS SQL, Oracle, Alternate and others. Clicking “backup” or “restore“ on one in every of these brings up the login dialogue for the server itself earlier than beginning the operation.

IDrive desktop app server backup tab

Right here you possibly can activate steady backup, CPU or information throttling, in addition to alter different settings like notifications and file exclusions.

IDrive desktop app- settings tab

IDrive Cellular App and Internet Consumer

IDrive additionally sports activities a wonderful net shopper that permits you to carry out all the identical duties that its desktop model does. By getting into the dashboard, you get in-depth management of every gadget — it even allows you to provoke a backup or restore motion remotely. In case you have the non-public key enabled, you have to enter it each time you entry the net interface.

idrive web client encryption

IDrive’s net shopper is much like the desktop interface, and it’s important to enter your non-public encryption key everytime you wish to entry it.

As for the cellular app, its essential function helps you utilize IDrive to backup movies and pictures saved in your telephone and pill. The principle display screen of the app offers an outline of all of the pictures that you’ve but to backup to the cloud, in addition to a backup button to rapidly switch them to your IDrive on-line cupboard space.

idrive mobile app interface

The IDrive cellular app lets you backup your cell phone on Android or iOS.

The timeline function for pictures and movies can also be accessible from the cellular app, as are your entire synchronized folders. The “access” and “restore” tabs present you your entire gadgets, which you’ll be able to then click on on to view and obtain the info backed as much as stated gadgets.

Lastly, you can too use the app to handle all of the folders you’ve shared with others and ones which were shared with you.

File Backup & Restoration

100 % – Wonderful

IDrive comes with extremely wealthy performance with regards to its core function of backing up your gadgets to the cloud. You’ll be able to backup information both as particular person information or folders, or as a whole graphic of your onerous drive. You’ll be able to backup a vast variety of desktop machines, cellular gadgets and servers regionally, on the cloud or as a hybrid of each.

Managing Your IDrive Backup

After your preliminary IDrive login, the shopper routinely features a few folders for backup, together with your “documents,” “music,” “videos,” “pictures” and “desktop” folders.

idrive select folders for backup

It’s simple to decide on which information and folders to backup to IDrive.

You’ll be able to then select to take away these and add different folders manually by clicking the “change…” button within the “backup” tab. If you wish to carry out a non-scheduled backup, you possibly can merely click on the “backup now” button in the identical tab.

Cloud Backup Choices

IDrive additionally helps each multithreaded and block-level transfers. The previous implies that IDrive can switch a number of information without delay, tremendously growing switch speeds on the expense of upper CPU load. The block-level algorithm will increase the velocity of subsequent backups and saves information by scanning every file and solely importing the elements which were modified.

You’ll be able to select the timing to your backup plan within the “scheduler” part of the IDrive shopper, which might be both hourly or each day. In case your pc is turned off and misses an add, you possibly can inform IDrive to routinely begin importing as soon as your gadget powers on, in addition to have it electronic mail you when it succeeds or fails with a backup.

idrive backup scheduling

IDrive offers you granular management over your scheduled backups.

It’s also possible to activate “continuous data protection” within the “settings” menu, which can preserve information smaller than 500MB repeatedly backed up each time adjustments are made to them regionally. IDrive warns you that this isn’t a alternative for a scheduled backup, although, as this function will ignore massive information and adjustments.

When restoring information, you’ve the choice of downloading to a selected folder or restoring to the unique location. Merely go to the “restore” tab, select the restore location on the backside of the window and click on the “restore now” button to start out the method.

IDrive Backup Varieties

For those who’re having nightmarish visions of a crashed disk and desire a full backup of your system, IDrive has simply the answer. It allows you to create disk pictures (clones of your onerous drive) by clicking the “disk image backup” button within the desktop shopper. You can also make disk pictures of both a whole system or only a single drive; relying on the dimensions, it may take days and even weeks to finish.

idrive disk image

IDrive gives disk graphic backup to guard your information from a tough drive crash.

As talked about, you possibly can backup your cellular gadgets utilizing the Android and iOS apps. For iOS gadgets, this implies your contacts, pictures, movies and calendar. Android gadgets get a bit extra love, because the Android shopper additionally allows you to backup music information, textual content messages, your name historical past and every other miscellaneous information saved on the gadget.

Servers can be backed up with IDrive, and by getting into the “server backup” part of the shopper, you’ll see a spread of various choices, together with hottest server architectures, whether or not it’s VMware, Oracle or MS SQL.

IDrive Specific

To take care of extraordinarily lengthy add instances, IDrive gives a courier backup service referred to as IDrive Specific. This includes receiving an exterior drive from IDrive by mail, performing a neighborhood backup to the exterior drive, then bodily delivery the drive again to the corporate.

In case your system is a number of terabytes in measurement and also you don’t have the quickest web connection — or worse but, your connection is capped — then this may dramatically velocity up your backup, particularly to your preliminary add.

idrive select folders for backup

It’s simple to decide on which information and folders to backup to IDrive.


60 % – Truthful

Pace is a vital component of a web-based backup service. You’ll typically have to add massive quantities of information, particularly in the event you’re performing an image-based backup, as this clones your whole onerous drive and may take days and even weeks if the service is gradual. IDrive doesn’t do very good right here, as its speeds are far too gradual, particularly on sooner connections.

To check the velocity of IDrive, we uploaded and downloaded a 1GB folder full of numerous file varieties, together with photos, video and textual content. Our connection for the take a look at has a obtain and add velocity of roughly 32 Mbps and 6 Mbps, respectively, although precise speeds at any given second are typically reliant on community load.

With this connection, the obtain ought to ideally take about 5 minutes and the add round 24 minutes. Extra realistically, although, it’ll in all probability take a bit greater than that as a consequence of variations in community velocity and latency from distance to IDrive’s servers.

IDrive Pace Take a look at Outcomes

First try: Second try:    Common:
Add time    00:29:56 00:29:20 00:29:38
Obtain time 00:33:44 00:34:02 00:33:53

As you possibly can see, these outcomes are fantastic, even when they’re not wonderful. Whereas add speeds had been about on par with what we anticipated, the obtain went at roughly half the utmost velocity of our connection. Consequently, this led to the restore course of really taking round seven instances longer than we anticipated.

Seeing as IDrive’s information facilities are positioned within the U.S., and this take a look at was carried out from Macedonia, you would possibly be capable of get higher outcomes for connections originating in North America.

One factor to notice is that in case your connection drops mid-backup, the IDrive desktop app has a tough time reconnecting and resuming the backup. We examined this and gave IDrive greater than 20 makes an attempt to reconnect, however ultimately this situation compelled us to cease the backup and restart it for it to complete.


100 % – Wonderful

IDrive options glorious safety with robust encryption. Whether or not it’s bodily safety for its information facilities within the occasion of a break-in or pure catastrophe, or community safety to stop information breaches and hacks, IDrive goes a great distance to make sure that your information is protected.

Your information is protected each at relaxation and in transit with AES-256 bit encryption, which, so far as anybody is aware of, is unbreakable except you’ve a supercomputer and some billion years to spare. Though we gained’t spend time on this article detailing how the encryption algorithm works, you possibly can try our description of encryption if you wish to study extra.

Personal Encryption Key

By default, IDrive holds on to your encryption key, however you’re provided the selection to create a non-public key throughout signup. Nevertheless, IDrive warns you that this can disable the sharing performance described earlier on this article. It’s also possible to allow two-factor authentication for an added stage of safety.

idrive private encryption key

You’ll be able to select to maintain your encryption key non-public, stopping anybody however you from accessing your information.

Different IDrive Safety Options

By way of bodily information heart safety, IDrive makes use of raised flooring and seismically braced racks to guard from earthquakes, temperature management techniques with separate cooling zones to stop overheating, and state-of-the-art smoke detection and hearth suppression techniques to safeguard your information within the occasion of a hearth.

Provided that your information is encrypted with AES-256, the largest danger to your information is bodily theft and social engineering. IDrive protects towards theft by implementing movement sensors, 24/7 secured entry, video surveillance and safety breach alarms to make sure that no unauthorized entry to the servers can happen.

On the community aspect of issues, IDrive runs periodic third-party opinions of its infrastructure to make sure that no identified vulnerabilities are current.


88 % – Very Good

Not solely does IDrive supply glorious safety, it’s additionally devoted to consumer privateness. That includes a wonderful privateness coverage, non-public encryption and compliance with GDPR and HIPAA, there’s little or no to complain about on this space.

Like most cloud backup providers, IDrive collects some private info on its customers. This contains your first and final identify, fee particulars, in addition to bodily and electronic mail addresses. That is all fairly normal, and IDrive claims to by no means share this info with third events with out the consumer’s specific consent.

idrive privacy policy

IDrive isn’t shy about accumulating a few of your information, although the quantity it collects is minuscule and innocent.

Nevertheless, IDrive does reserve the precise to make use of stated info to internally analyze and enhance its service, in addition to share it with trusted third events that work with IDrive to offer its providers (resembling fee processing firms).

One other main caveat to this coverage is that if IDrive is compelled by regulation enforcement or native authorities to reveal your info. This may be unhealthy information provided that the info facilities are positioned within the U.S., a rustic notorious for its poor digital privateness legal guidelines and willingness to implement dodgy packages and acts, such because the Patriot Act or PRISM.

Is IDrive Zero-Data?

Fortunately, in the event you allow the non-public encryption key on signup, IDrive will be unable to share your backed up information with anybody, even the authorities, as solely you possess the important thing essential to decrypt your information. Thus, offered that you simply select the non-public encryption key possibility throughout signup, IDrive is a zero-knowledge service.


95 % – Wonderful

We will’t fault IDrive’s customer support, because it manages to offer all the things you want by way of buyer and tech assist. For those who need assistance with IDrive’s product, there are a selection of the way so that you can go about getting it, from telephone assist to an intensive FAQ web page.

IDrive Help Choices

IDrive gives assist in a formidable number of methods, together with:

  • FAQ
  • Chat assist
  • E mail assist
  • Cellphone assist
  • Help kind submission

Earlier than you resolve to contact assist, be certain that your query hasn’t already been answered in IDrive’s intensive FAQ part. It contains solutions to the commonest questions, organized into classes for simpler navigation.

IDrive faq section

IDrive’s FAQ part has a ton of helpful info that may assist remedy your issues.

Contacting the Buyer and Tech Help Group

For those who can’t discover what you’re searching for there, the subsequent step could be to contact IDrive’s assist division immediately. The assist division is open from 6 a.m. to 11:30 p.m. PST and might be reached by way of telephone, electronic mail or chat.

The telephone and chat choices are clearly the quickest. Though the chat is open 24/7, telephone assist is just obtainable throughout the scheduled hours, which is perhaps problematic relying in your time zone.

The assist request kind is sort of detailed, asking you to offer your username and electronic mail deal with, in addition to what working techniques and net browsers you’re at present utilizing. To examine the responsiveness, we despatched a assist request and obtained a reply inside a day, which is admittedly all you possibly can ask for.

Customers on one in every of IDrive’s Enterprise plans get entry to “priority support,” although we couldn’t discover any particulars on what this implies precisely.

The Verdict

That concludes our evaluate of IDrive. All in all, it’s a wonderful cloud backup service that’s wealthy in options — each by way of on-line backup and cloud storage — with glorious privateness, safety and buyer assist. Nevertheless, add and obtain speeds are usually not superb and there are a couple of snags with regards to unstable connections.

IDrive’s plans are moderately priced for what you’re getting, however sadly there aren’t any limitless plans. This isn’t an enormous downside, although, as you’re supplied with a considerable amount of on-line file cupboard space on all the plans. Plus, there’s a free plan that offers you 5GB of cupboard space for each on-line backup and cloud storage.

What do you consider our evaluate of IDrive? Is a budget value and unimaginable performance sufficient to sway you, or is the shortage of limitless storage a deal breaker? For those who really feel like we didn’t do a adequate job, be happy to depart your individual private IDrive opinions within the remark part under. As all the time, thanks for studying.

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