I’ve been which means to create this submit for fairly someday as a result of I knew it could be useful to have a web page devoted to the topic of EIG internet hosting for guests to reference: together with their background, what internet hosting manufacturers they personal, noteworthy outages, and tendencies of reliability/assist. I’ve included a few of my very own opinion, nevertheless I really feel that in the event you learn via this entire submit, observe the sources that I’ve referenced, and take into consideration the entire EIG story issues do add up.
For many who aren’t conscious, Endurance Worldwide Group (EIG) is a Burlington, Massachusetts-based firm identified for its silent takeovers of a number of the largest webhosting firms within the trade. Thus far, EIG has management of over 60 webhosting manufacturers – which embrace a number of the main gamers within the internet hosting enterprise, resembling HostGator, BlueHost, HostMonster, iPage, FatCow, JustHost, Arvixe, A Small Orange, and HostNine. Within the webhosting trade, there’s this false impression that “larger, well established companies will always offer the best in quality and service.” Whereas this can be true for some industries, it positively can’t at all times be attributed to the webhosting trade. With a really giant portion of the most important internet hosting firms owned and operated by EIG, it’s important so that you can know precisely what occurs behind the scenes.
EIG Net Internet hosting Circle
EIG focuses on shopping for webhosting firms which helps them improve their buyer base. The acquired firms proceed to function underneath their established model names and don’t attempt to publicize that they’re owned by EIG, which may end up in the next situation:
- A dissatisfied buyer leaves EIG host number one and goes in quest of a brand new host.
- The shopper searches for the time period greatest internet host on Google and comes throughout high 10 lists consisting of principally different EIG internet hosting manufacturers (unbeknownst to the shopper).
- The shopper decides to go together with EIG host quantity 2. The top result’s EIG has not misplaced this buyer!
- Rinse and repeat, till the shopper does some extra in depth analysis, and discovers an inventory of all EIG webhosting firms.
In your reference right here’s a list of the entire manufacturers and internet hosting firms EIG owns.
A Small Orange
Berry Info Techniques
Cirtex Internet hosting
Cloud by IX
Intuit Web sites
IX Net Internet hosting
Networks Net Internet hosting
search engine marketing Internet hosting
SuperGreen Internet hosting
World Vast Net Internet hosting
That certain is a protracted listing of EIG firms to recollect (70+), and I’ll add to it as EIG acquires extra internet hosts. Make sure that to bookmark this web page, share it, prefer it, tweet it, or one thing so you possibly can refer again to it sooner or later.
There’s far more to this story beneath, however in the event you solely got here to this web page in quest of dependable internet hosts which might be not owned by EIG, right here’s an inventory of EIG internet hosting options for you.
EIG Net Internet hosting Outages
EIG has had a number of giant scale outages through the years. Essentially the most well-known, and maybe eye opening, for a lot of clients occurred on August 2nd, 2013. Hundreds of thousands of HostGator, BlueHost, and HostMonster clients misplaced companies because the EIG datacenter in Utah took a success. It affected telephone strains and servers in all their internet hosting services and was one of many largest outages the webhosting trade has seen in recent times. As a number of giant internet hosting firms have been all underneath EIG, it made it obvious as to why all of them went down directly.
Different Massive EIG Outages
The swap from SoftLayer to the EIG-owned datacenter in Provo, Utah is without doubt one of the largest causes HostGator clients noticed a discount in high quality and repair. Since EIG took over HostGator servers have been loads slower; assist workers was not as useful; dwell chat, tickets, and telephone assist response occasions elevated; and many others. A mix of those issues has shed some gentle for current clients and lots of have made the swap to different internet hosting firms.
A vital issue that must be taken into consideration right here is the truth that EIG will proceed to accumulate small, medium, and enormous sized webhosting companies from world wide. When different webhosting firms flourish with their very own buyer base it’s one thing Endurance Worldwide Group sees as a possibility.
EIG’s Acquisition and Enterprise Construction
The executives and choice makers behind EIG dedicate a substantial amount of their assets to discovering up-and-coming webhosting companies which have a robust buyer base. Upon buying a brand new internet hosting enterprise, EIG typically makes a number of notable adjustments to the enterprise. These adjustments can embrace the implementation of their very own management panel, migrating accounts to completely different servers or datacenters, in addition to a discount or full abolishment of the present operational workers.
Endurance Worldwide Group has their very own group of assist workers that they use for a lot of of their internet hosting firms. Regardless of the acquisition of a brand new internet hosting enterprise, which in flip brings new clients, EIG finally transitions to utilizing their very own short-staffed assist personnel. The draw back of their actions is that each their current and new clients will probably need to study to cope with decrease high quality assist service. There’s merely not sufficient workers to cope with their ever rising buyer base. This pattern is more likely to persist as EIG continues to buyout different webhosting firms, however could possibly be reversed if the choice makers at EIG prioritize staffing their assist/technical departments.
Normally, each current clients and potential new clients of EIG-owned firms will solely see these manufacturers from the skin. For instance, HostGator nonetheless appears just about the identical because it did – they proceed to have the identical model identify, emblem, web site, promotions, plans, and many others. Nonetheless, EIG has utterly revamped and overturned the administration and technical facet of the enterprise.
Listed below are some examples of buyer complaints from Twitter
@hostgator – What a approach to screw up factor. You was once good. I’m uninterested in the outages and EIG SUCKS! Time to maneuver on!
— Debt RoundUp (@DebtRoundUp) August 2, 2013
@drpareshsoni utilizing Hostgator since 2010, however looks like their high quality gng down with each passing day
— Harsh Agrawal (@denharsh) March 27, 2015
— Paul Sutherland (@suthers) January 23, 2015
Bluehost down. Can’t entry my website. Can’t entry cPanel. Can’t get electronic mail. It’s time for a brand new webhost.
— Michael Erb (@merb) Might 29, 2015
@bluehost Come on, Bluehost. It’s unprofessional not to reply to clients when the server has been down for two+ hours. Not impressed.
— Ana Parfenova (@anaparfenova) Might 29, 2015
@iPage What’s occurred your assist group?? Can’t consider our web site is down over 2 weeks. Feeling ignored. Ipage not . Irritating
— Dave Reel (@Reeler70) January 30, 2015
@jainsudhir1 my ipage internet hosting is down for all day no assist in any respect no purpose it’s down, in the event you work for this internet hosting they want higher supp
— TESFA.com (@TESFAcom) June 19, 2014
Nonetheless down. Nonetheless nothing, nada, zip from ipage. How ridiculous! You’d assume if they provide a hyperlink to contact them, they’d reply it!
— a. puog (@ByondPolitics) March 25, 2014
I’ve additionally included a giant assortment of buyer complaints about A Small Orange’s lengthy assist ticket response occasions in a current submit titled: Issues You Don’t Need in a Net Internet hosting Firm
Examples from webmaster boards
I’m freelance internet developer and I’ve been utilizing HostGator since 2011. They was once my best choice webhosting supplier, however lately their servers and assist has change into unreliable. I’ve 2 VPS, 1 Reseller and 1. Dedicated server the place I’ve hosted all of my shoppers domains. Though all of the plans are managed however lately they’re taking as much as 8 days to answer to assist ticket that I had raised. Each time their excuse is “First, I would like to apologize for our delayed response. Our ticket queues are much higher at the moment than we would like. We are taking steps to reduce overall wait times, but reducing the current load will take some time.”. They’ve been telling this for final two months.
— HostGator Providers has change into unreliable lately
I’ve by no means had such horrible assist from them as I get now. Just some months in the past, It took about 30-45 minutes to get them on the telephone. The ticket system was sooner. So I attempted it. Now it takes 3 days or longer to get a reply. As for the telephone, I grasp up after an hour, in order that isn’t working both. The chat countdown from half-hour by no means works. I’ve additionally seen that the servers, which by no means earlier than had greater than 70% of drive area used, are actually working 98%. All the pieces is so sluggish on my reseller server that I can’t stand to be on the web site any longer. My normal internet hosting account is beginning to bathroom down as effectively. The solutions, which I’ve already discovered by the point they arrive, give a one-line reply and a 4-5 line apology for the assist delays which they’re engaged on to repair. They should give up “fixing” them as a result of the extra they repair it the more severe it will get. I’m very loyal, however I gotta go!
— Hostgator Help Very Poor These Days
As I write this I’m in Hostgator Hell. Precisely as Brad says, I waited 1 hour and 40 minutes for Stay Chat to lastly get round to chatting with me – and the timer was set at half-hour without end….And what’s extra, once they did lastly get to me they gave me mistaken info – so now I’m again on the treadmill – ready for the Stay Chat timer to maneuver from half-hour once more. Positively not impressed. Not within the least. Pleased to maneuver if there’s a higher possibility on the market… and there actually should be. This isn’t even near cheap customer support.
— HOSTGATOR – WARNING – DO NOT USE
One principle I’ve heard throw round as to why a few of their internet hosting manufacturers have a excessive charge of complaints is simply the sheer dimension of their buyer base. For instance, in the event you take 1,000,000 clients and 1% of them are sad that’s 10,000. A smaller sized firm with 10,000 clients with 1% dissatisfied could be 100. Whatever the plausibility of this principle, what I see is a large firm that should maximize earnings as a publicly traded firm (EIGI), attempting to handle too many internet hosting manufacturers with hundreds of thousands of internet hosting accounts, and the result’s the unique manufacturers are clearly worse.
The Unlucky Fact within the Net Internet hosting Business
The unlucky and unavoidable fact within the webhosting trade is the next: EIG owns an enormous portion of the medium to giant sized internet hosting companies within the trade. In case you are dissatisfied with HostGator or some other EIG-owned firm and resolve to change – there’s a very excessive likelihood that you could be nonetheless find yourself with one other EIG-owned model. That’s in the event you don’t do your analysis and know concerning the full listing of EIG internet hosting firms (see above). From a enterprise standpoint, EIG has achieved its half in buying a major market share, nevertheless, clients are those who’re affected by their actions.
For present clients of EIG internet hosts (or any internet host for that matter) which might be pleased with their webhosting companies, I’ve a couple of recommendations for you. Ensure you have uptime monitoring setup so you realize when your web sites go down (e.g. Uptime Physician and Uptime Robotic). Additionally run a velocity check in your web sites to see how briskly they load (e.g. Pingdom). You would possibly uncover that you’re not glad with the quantity of downtime you’re experiencing over time or that your loading speeds are sub-par. The rationale why I’m convey this up is some site owners don’t know that their web sites will not be performing in addition to they may. Final however not least, be sure to create your individual backups repeatedly, so in the event you ever face issues you’re in charge of your information and may transfer to a different webhosting firm.
Avoiding Disappointment: Non EIG Internet hosting (Select a Net Host Not Owned by EIG)
The excellent news in all that is that there are nonetheless many dependable internet hosting firms not owned by EIG. Buyer satisfaction oriented internet hosting firms who make it a precedence to supply high quality companies are conscious of EIG and their practices. Hopefully, they keep away from potential buyout offers from EIG, regardless of the financial achieve.
For many who are searching for respected internet hosting firms which might be not owned by EIG and probably by no means can be, please confer with my earlier submit made after EIG acquired Arvixe, which lists non Endurance Worldwide Group internet hosting firms. It’s also possible to see the entire webhosting firms (good and dangerous) I’ve reviewed thus far right here.
Choosing the proper webhosting firm has at all times been a tough selection, particularly due to the variety of firms in operation. Nonetheless, as soon as we disregard these owned by EIG, there nonetheless is a superb number of trusted internet hosting firms on the market. Contemplate asking different site owners for internet hosting suggestions and see which one gives the perfect plan based on your wants. Then do your full analysis on that firm, together with looking out on WebHostingTalk for suggestions on them. In case you are new to webhosting or want a quick refresher, learn via my webhosting information. Making the choice to decide on the precise internet host on your wants is essential – as it is going to stop frustration, disappointment, and the necessity to swap to different webhosting suppliers.
The underside-line right here is: attempt your greatest to keep away from EIG manufacturers as nearly all of them have been a constant supply of hassle for a lot of clients.
EIG Internet hosting Story Updates
Replace 08-04-2015 – Site5 is now owned by EIG
Replace Summer time 2015 – Issues have modified over at Arvixe
Replace 09-23-2015 – EIG Launches/Re-launches 3 Internet hosting Manufacturers into Prime 10 Websites
There are three EIG internet hosting manufacturers that lately began being promoted on the high of some internet hosting overview websites. eHost.com, HostClear, and a more recent model identify IdeaHost (added to the listing of EIG manufacturers).
All three of those manufacturers will not be well-known and have a really comparable design/structure too.
Replace 11-02-2015 – EIG introduced it’s buying Fixed Contact for $1.1 Billion
Endurance Worldwide Group Pronounces Definitive Settlement to Purchase Fixed Contact
“We couldn’t be more pleased to welcome Constant Contact to our team and our family of brands. We have long admired Constant Contact and its strong management team, and all that it has accomplished in building a great product set, as well as building an influential culture and team. Their focus on the customer and product development complements our offerings for small business services, and expands our ability to address the needs of SMBs. We know that once small businesses have a web presence, they look for other products and services that will help them to grow their business. We see an opportunity to help our growing subscriber base meet their goals through an integrated suite of solutions, and we are excited to add this talented team to our roster,” stated Hari Ravichandran, president and chief government officer of Endurance.
“Our team has always been passionate about helping small businesses do more business. Joining the Endurance family of brands will allow us to extend our reach and be a better partner to small businesses across the globe. We have long shared a parallel path—from our focus on SMBs, to technology, to talent—and we believe this transaction will build continued value for all constituents,” stated Gail Goodman, chief government officer of Fixed Contact.
Replace 02-18-2016 – EIG owns IX Net Internet hosting
Replace Late Summer time 2016 – Site5 transition to EIG
Replace 01-27-2017 – EIG Layoffs
Replace 08-02-2017 – EIG Non-Strategic Internet hosting Manufacturers
Replace 09-06-2017 – eHost, HostClear, and IdeaHost are shutting down
Replace 11-02-2020 – Endurance Worldwide Group to be Acquired By Clearlake Capital Group